APPOINTMENTS

Appointments may be scheduled Tuesday through Sunday during regular business hours. We recommend scheduling preferred times or special occasions in advance. Your name, contact information, and a credit card number are required to hold your appointment.

Please arrive 5–10 minutes prior to appointments. We ask every client to complete a thorough confidential intake form so that we may give you the best results with your treatment. If you’d like to speed up the check-in process, click here to print the form and fill it out in advance.

Gratuities may only be accepted in the form of cash or check.

CANCELLATIONS

Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client.  If you are unable to keep your appointment, please let us know at least 24 hours in advance prior to your scheduled appointment.  We reserve the right to charge for appointments not canceled within this period.  We do our best to provide a confirmation text and email 48 hours prior your scheduled appointment.  These texts and emails are a courtesy, and not receiving a text or email does not excuse an absence by a client.  If you are scheduling an appointment for the next day in which there is not a 24 hour gap in between making the appointment and the actual time of service you must call by the end of the day before scheduled time to cancel.

When booking groups, packages, and any combination of services 90 minutes or more, a non-refundable 25% deposit will be charged, and 48 hours’ notice is required to cancel or reschedule. Otherwise, we reserve the right to charge a fee equal to 100% of your appointment cost to cover the time reserved.

Please note that arriving late for your appointment may result in shortened services in order to maintain our schedule.

RETURN POLICY

We are confident that you will love the high quality products you purchase at Body + Sole, and that you will be pleased with your results. If you have an adverse reaction or you are unsatisfied you may return products within 14 days of purchase for exchange or credit ONLY. No monetary refunds will be issued, with the exception of Grande Naturals products which carry a 90-day money-back guarantee.

Gift certificates are non-refundable and non-transferable.

SPA ETIQUETTE

It is our goal to make your visit with us a pleasant and enjoyable one. To maintain the serenity of our environment we kindly ask that you:

  • Please be punctual for your appointment.
  • Turn off or silence cell phones before entering the spa.
  • Use a soft voice when speaking in waiting and treatment rooms.
  • In consideration of other guests, please refrain from bringing young children to your appointment.