Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep your appointment, please let us know at least 24 hours in advance prior to your scheduled appointment. We reserve the right to charge for appointments not canceled within this period. We do our best to provide a confirmation text and email 48 hours prior to your scheduled appointment. These texts and emails are a courtesy, and not receiving a text or email does not excuse an absence by a client. If you are scheduling an appointment for the next day in which there is not a 24-hour gap in between making the appointment and the actual time of service you must call by the end of the day before the scheduled time to cancel.
When booking groups, packages, and any combination of services 90 minutes or more, a non-refundable 25% deposit will be charged, and 48-hour notice is required to cancel or reschedule. Otherwise, we reserve the right to charge a fee equal to 100% of your appointment cost to cover the time reserved.
Please note that arriving late for your appointment may result in shortened services in order to maintain our schedule.